Service Animal Access
What Businesses and Establishments Should Know
• A business has the right to ask only 2 questions of a service dog handler: 1. “Is this a service dog?” 2. “What assistance does it perform?”
• If the answer is “Comfort” dog, or “Emotional support” then it is not a legal service dog recognized by the ADA or Canadian Human Rights Law, and need
not be allowed entry.
Behaviorally appropriate, Trained Guide, medical alert, hearing alert, as well as PTSD and autism service dogs can, by law, accompany their owners anywhere the public is allowed.
• Note: Any dog, including a legitimate service dog, that is aggressive or cannot refrain from soiling indoors may be legally ejected from the business by law. Such dogs are a threat not only to your clientele, but to other legitimate service dogs.
https://www.ada.gov/regs2010/service_animal_qa.html ADA Hotline (U.S.): 800.514.0301 Canadian Human Rights Commission: 888.214.1090
•Please help curb the epidemic of “Fake” service dogs by understanding and asserting your rights as a business owner or manager.